Internal Tool

M1-Helpdesk System

Timeline

Jan 2024 – Jun 2024

Role

Lead Developer

Status

Deployed

Project Overview

A centralized IT helpdesk platform built in Laravel with SQL Server and VMware-hosted infrastructure for MORESCO-1, streamlining IT ticket intake and resolution across offices and roughly halving average response times.

Technologies Used

LaravelSQL ServerIT HelpdeskVMware